We accept product returns within 14 days of delivery to give you peace of mind when shopping at Pleasant Toys. To be eligible for a return, the product must remain unopened, unused, and in the original packaging. Due to the intimate nature of our products, opened or used items cannot be returned. Customers are responsible for paying return shipping costs, and a 10% restocking fee will be applied to all returns. To initiate a return, contact our support team with your order number and reason for return, and we will guide you through the process quickly and efficiently.